Return and Policy
We are not able to amend orders once confirmed.
Once you have received your order, if you decide an item(s) is not suitable, you can return it.
We are not able to offer exchanges. We suggest that you return unwanted items and re-order desired items. In these situations we are able to offer free delivery on the new order.
We really hope you love your items purchased from the Empowering Yoga Essentials store. However, if you’re unhappy with your purchase, in accordance with the Consumer Contract Regulations, you have
14 days from the first day of receipt to inform us and 30 days to return the goods to us.
All returned items must be unused and in their original condition. Items that have been used or worn cannot be returned. Where possible, we ask that you return all items in their original packaging.
If you have broken cellophane seals on any items, please return all other labels and materials apart from the cellophane itself. Any items that have clearly been used will be not refunded even if they are returned to us.
Any rejected returns cannot be reshipped and will be destroyed upon receipt.
Please note that postage will not be refunded unless items are faulty.
Please contact us if you are unsure about our returns process.
The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us.
Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method.
Refunds can take up to 14 days after receipt of the return.